Important Notice: Introduction of Upfront Activation Fee
Starting June 12, 2025, a $1.50 service fee per card will apply to all gift card orders of fewer than 10 cards.
This fee helps cover administrative and processing costs.
We appreciate your understanding and continued support.
If you have any questions, please speak to a Guest Services representative.
Gift Card Service Fee – Frequently Asked Questions (FAQ)
What is the new activation fee?
Starting June 12, 2025, a $1.50 activation fee per card will apply to all gift card orders of fewer than 10 cards.
Why is there an activation fee?
This fee helps cover administrative and processing costs and supports the ongoing enhancement of our gift card program. This ensures we can continue to provide a high-quality and reliable gift card experience with Oxford Gift Cards being accepted at all retailers across our 7 shopping centres in Canada, as well as select office buildings.
What if I’m buying multiple gift cards?
The $1.50 activation fee applies to each individual gift card purchased, regardless of the card’s value. For bulk orders of 10 cards or more, this fee is waived entirely.
Is the fee charged per order or per card?
The fee is charged per gift card, not per transaction. For example, if you purchase 3 gift cards in one order, an additional service charge of $1.50 per card will be applied.
Will the activation fee affect the value of my gift card?
No, the activation fee is separate and does not reduce the balance of your gift card. If a card is purchased for $100, the service fee will be added to the order, but the card will remain at a balance of $100.
Is there any depreciation or reduction in the value of the gift card over time?
No, the value of the gift card remains intact and does not depreciate over time. The only fee associated with the gift card is a one-time activation charge applied at the moment of purchase, which does not affect the card’s balance or its usability. The full amount on the card may be used at any time without any loss in value due to depreciation.
Will I be charged an activation fee when purchasing an eGift Card?
An activation fee will be applied at the time of purchase on our website. However, no additional fees are charged when redeeming the physical card.
How will the activation fee appear on my receipt or invoice?
The activation fee will be listed as a separate line item on your receipt or confirmation email for full transparency.
Is the service fee taxed?
No, the $1.50 activation fee is not subject to applicable sales tax. No additional backend or hidden fees will be applied.
Who can I contact if I have more questions?
We’re here to help! Please reach out to our Guest Experience Representatives at your Shopping Centre’s Guest Services Desk for further assistance.