FAQ

Oxford Properties Gift Card Frequently Asked Questions

The Number One Question this year.

QUESTION: I received an Oxford Gift Card Plus as a gift, do I need to use it at the shopping centre it was purchased at or can I use it at any Oxford location?

ANSWER: You can use it at any of our Oxford locations, hotel partners or Porter Airlines. If you have any further questions, please contact Guest Services at your local shopping centre or send us an email at giftcards@oxfordproperties.com

Gift Card General FAQs

Oxford Properties Purchasing FAQs

Using an Oxford Gift Card FAQs

Corporate Order FAQs

Online FAQs


  • 1.  

    What is the Oxford Gift Card Plus Program?

    Oxford Gift Card Plus is a prepaid or “stored value” card that can be used to purchase merchandise and services from participating merchants within any one of the Oxford Properties Shopping Centres, Urban Retail Centres, select Fairmont Hotels & Resorts, Park Hyatt Toronto and the InterContinetal Toronto Centre. It can also be used to purchase flights on Porter Airlines.  Oxford Gift Card Plus not only makes a more attractive gift than cash, but a more secure one as well, because the value can be replaced if lost or stolen (conditions apply).  Oxford Gift Card Plus can be used anywhere American Express cards are accepted within our centres and hotels.


  • 2.  

    What makes the Oxford Gift Card Plus program different from other gift cards or gift certificates?

    Unlike a store gift card or certificate, which will be accepted only by the retailer that issued it, Oxford Gift Card Plus is accepted at thousands of stores, at Oxford shopping centres across Canada.  What makes Oxford Gift Card Plus even more special is that you can also redeem it at select Fairmont Hotels & Resorts, Park Hyatt Toronto and InterContinental Toronto Centre, as well as on Porter Airlines.  Oxford Gift Card Plus has no customer service fees after purchase, no monthly maintenance fees, no hidden deductions or expiration of funds.


  • 3.  

    Is Oxford Gift Card Plus a credit card?

    No, Oxford Gift Card Plus is a prepaid card that you can “load” with various amounts between $10 and $500 at the time of purchase. Whether you buy it for yourself or for someone else. Unlike some gift cards, Oxford Gift Card Plus has no customer service fees after purchase, no monthly maintenance fees and no hidden deductions.


  • 4.  

    How much money can I put on an Oxford Gift Card Plus?

    You can purchase an Oxford Gift Card Plus card in any dollar amount you choose from $10 to $500. There is a daily maximum purchase limit of $5,000 per customer transaction.


  • 5.  

    Can an Oxford Gift Card Plus be purchased online?

    Yes, you can purchase an Oxford Gift Card Plus online.


  • 6.  

    Can I give an Oxford Gift Card Plus to someone under the age of 18?

    Yes, you can give Oxford Gift Card Plus to anyone.


  • 7.  

    Where can I redeem an Oxford Gift Card Plus?

    Oxford Gift Card Plus can be used to purchase merchandise and services from participating merchants within any one of the Oxford Properties Shopping Centres, Urban Retail Centres, select Fairmont Hotels & Resorts, Park Hyatt Toronto and InterContinental Toronto Centre. It can also be used to purchase flights on Porter Airlines.

    NOTE: The merchant acceptance list is subject to change; please check with Guest Services at the property for the most up-to-date version of the list. Oxford Gift Card Plus can be used anywhere American Express cards are accepted within our centres.

    ONTARIO:
    Hillcrest Mall 
– 9350 Yonge Street, 
Richmond Hill, Ontario, L4C 5G2
    Scarborough Town Centre – 
300 Borough Drive, 
Scarborough, Ontario, M1P 4P5
    Square One Shopping Centre – 
100 City Centre Drive, 
Mississauga, Ontario, L5B 2C9 

    Upper Canada Mall – 
17600 Yonge Street 
Newmarket, Ontario, L3Y 4Z1 

    Yorkdale – 
3401 Dufferin Street 
Toronto, Ontario, M6A 3A1
    Metrocentre – Retail Concourse, 
200 Wellington Street West 
Toronto, Ontario, M5V 3G2
    Richmond-Adelaide Centre – Retail Concourse, 
120 Adelaide Street West, 
Toronto, Ontario, M5H 1T1
    RBC WaterPark Place – 88 Queen Quay W. Blvd., Toronto, Ontario, M5J 0B5
    Royal Bank Plaza – Retail Concourse, 
200 Bay Street 
Toronto, Ontario, M5J 2J5

    ALBERTA:
    Edmonton City Centre – 
10088-102 Avenue Northwest 
Edmonton, Alberta,  T5J 2Z1 



    Kingsway Mall – 
109 Street & Kingsway 
Edmonton, Alberta, T5G 3A6 

    Southcentre Mall – 
100 Anderson Road SE 
Calgary, Alberta, T2J 3V1
    Centennial Place – 
29th floor Management Office Reception 
520 3 Ave SW, 
Calgary, Alberta, T2P 0R3*
    

Bow Valley Square – Retail Concourse 
3rd Floor Management Office 
205 5 Avenue SW 
Calgary, Alberta, T2P 2V7
    Devon Tower – 400 - 3rd Avenue SW 
Calgary, Alberta, T2P 4H2*
    Ernst & Young Tower – 440 - 2nd Avenue SW Calgary, Alberta, T2P 5E9*

    QUEBEC:
    Les Promenades Gatineau –1100 Boul Maloney O, 
Gatineau, QC  J8T 6G3
    Quartier DIX30 – 9160 Boulevard Leduc, Brossard, Quebec, J4Y 0B6 
    Les Galeries de la Capitale 
– 5401 Boul Des Galeries, 
Quebec, Quebec,  G2K 1N4 


    In addition, Oxford Gift Card Plus can be used at the following hotels:
    InterContinental Toronto Centre – 225 Front Street West 
Toronto, Ontario, M5V 2X3*
    Park Hyatt Toronto – 4 Avenue Road, 
Toronto, Ontario, M5R 2E8*
    The Fairmont Banff Springs – 405 Spray Avenue 
Banff, Alberta, T1L 1J4*
    The Fairmont Chateau Lake Louise – 111 Lake Louise Drive 
Lake Louise, Alberta, T0L 1E0*
    The Fairmont Chateau Whistler – 4599 Chateau Boulevard 
Whistler, British Columbia,  V0N 1B4*
    The Fairmont Jasper Park Lodge – Old Lodge Road 
Jasper, Alberta,  T2J 3V1*
    The Fairmont Vancouver Airport – 3111 Grant McConachie Way 
Vancouver, British Columbia, V7B 0A6*
    Porter Airlines – Billy Bishop Toronto City Airport, Toronto, Ontario, M5V 1A1*

    Redeem only. American Express Gift Card not yet available for purchase at these locations. Please visit the individual shopping centre website to determine what Gift Card program they have available. 




  • 8.  

    Where do I purchase an Oxford Gift Card Plus?

    There are two ways you can purchase your Oxford Gift Card Plus. 1] Online, by completing our order form and having the card delivered right to your door or ready in as little as 30 minutes with Express Pick-Up in participating shopping centres. 2] At any of the Oxford Properties Shopping Centres and at most of our Urban Retail Centres All shopping centres accept cash, American Express, Visa, MasterCard, Discover and debit cards as payment. If the purchase is made with a credit card, you will be asked to provide valid government-issued photo identification (health card not accepted).


  • 9.  

    What fees can I expect when purchasing an Oxford Gift Card Plus?

    When purchasing an Oxford Gift Card Plus, there is an upfront one-time fee per gift card of $1.50 (incl. taxes). There are no additional fees after purchase, no customer service fees as well as no monthly maintenance fees as a result, once you have purchased the Oxford Gift Card Plus, the funds will remain on the card until they are used.


  • 10.  

    Where can I find the terms and conditions for the Oxford Gift Card Plus?

    When purchasing the Oxford Gift Card Plus, the terms and conditions are given to the purchaser as part of the transaction. The terms and conditions of the gift card are placed behind the gift card in the packaging. If you require another copy please go to guest services at your closest Oxford Properties Shopping Centre or view it online.


  • 11.  

    Can I make a bulk order purchase?

    If you wish to purchase cards in bulk, there is a volume discount that will apply as follows: 110 = $1.50 per card, 1120 = $1.25 per card, 21–50 = $1.00 per card, 51100 = $0.50, 101+ = $0.25. All per-card prices plus the fee include applicable taxes. If you have any further questions, please contact your local Oxford Shopping Centre or complete our Corporate Contact Form.


  • 12.  

    What quantity can I purchase at the Guest Services desk?

    Our daily maximum purchase limit per customer transaction is $5,000.


  • 13.  

    What if I want to purchase more than the daily kiosk limit of $5,000?

    Please speak to a Guest Services representative to discuss your requirement. We do not sell more than the limit to an individual on any given day. If it is for business purposes please state your intentions to the Guest Services representative at the Guest Services desk and you will be directed to the appropriate contact.


  • 14.  

    I wish to purchase more than $5,000 worth of cards for business purposes. What are the steps?

    Please contact your local Oxford shopping centre. Or complete our Corporate Contact Form.


  • 15.  

    Can I cancel or get a refund for the purchase of an Oxford Gift Card Plus?

    Once you complete your order, you can only cancel or refund the purchase on the same day of your purchase. All funds must be present on the card, meaning the funds purchased are equivalent to the funds shown on your receipt. If you require further assistance, please call the number on the back of the card 1 (866) 414-8340.


  • 16.  

    Vous désirez effectuer une réservation de vol ou d’hôtel avec votre carte-cadeau plus Oxford ?

    Vous devez enregistrer votre carte-cadeau en composant le 1 (866) 414-8340 
et en sélectionnant l’option 5. Vous serez ensuite mis en contact avec un agent. Une fois la carte enregistrée, vous pouvez contacter l’hôtel ou Porter directement pour effectuer votre réservation. Profitez de votre séjour.


  • 17.  

    Can Oxford Properties ship or mail an Oxford Gift Card Plus to someone else at the time of purchase?

    Unfortunately, no. Oxford Properties Group does not ship or mail cards to third party recipients, only to the purchaser. If a purchaser chooses to ship, give or mail a purchased gift card to another recipient, the purchaser may do so at their own expense.


  • 18.  

    When is the Oxford Gift Card Plus activated?

    An Oxford Gift Card Plus is generally active the moment it is purchased; however, in some cases it may take up to four hours for the funds to be activated on the card. If you are having issues with your card, please take it to your local Oxford Properties Shopping Centre or call American Express at 1 (866) 414-8340.


  • 19.  

    What if I want to buy something that costs more than the value of the Oxford Gift Card Plus?

    When using your Oxford Gift Card Plus card to make a purchase that is greater than the amount on the card, the value of your card can be combined with cash. At the discretion of each merchant, the value of your Oxford Gift Card Plus may also be combined with a credit or debit card when you are making a purchase. If you don't tell the cashier or merchant the correct balance on the card and try to make a purchase for more than the amount on your card, the transaction will be declined. NOTE : It's important to keep track of your gift card balance so you do not try to make purchases for more than the amount remaining on the gift card. There are three ways you can keep track of your balance: Check your balance onlinecall the toll-free number printed on the back of the Oxford Gift Card Plus any time, or stop by Guest Services at your nearest Oxford Shopping Centre and we will look up your balance.


  • 20.  

    Can I use my Oxford Gift Card Plus at more than one merchant?

    Definitely, as long as there are sufficient funds remaining on the card.


  • 21.  

    Can I add more money to the Oxford Gift Card Plus?

    No, but you can always purchase another Oxford Gift Card Plus online or any Oxford Properties Shopping Centre.


  • 22.  

    How long can I use the Oxford Gift Card Plus?

    You can use your Oxford Gift Card Plus until the funds on the card are reduced to zero. However, if you still have funds available after the “valid thru” date printed on the back, please call American Express toll-free at 1 (866) 414-8340 to obtain a free replacement card or visit Guest Service at the closest Oxford Properties Mall. Your balance will be transferred to a new replacement Oxford Gift Card Plus. The “valid thru” date is required for merchants that request an expiration date in order to process transactions.


  • 23.  

    What happens if I need to return something I purchased with my Oxford Gift Card Plus?

    Keep your Oxford Gift Card Plus in case you need to return merchandise for credit. However, it is important to remember that merchandise return and refund policies vary by merchant. If a credit is issued to the cardholder, the credit may not be added to the available funds for up to seven business days depending on the process followed by the vendor. Check your balance regularly online to determine when your card has been credited for the return.


  • 24.  

    How will I know the original value of my Oxford Gift Card Plus?

    The original value will be written on the back of the card at the time of purchase. You can also check online to see the current value on the card. The website is capable of providing a transactional history of your Oxford Gift Card Plus too.


  • 25.  

    How can I check the balance on my Oxford Gift Card Plus?

    There are three ways you can keep track of your balance: Check onlinecall the toll-free number located on the back of the card to make automated balance inquiries or stop by Guest Services at your nearest Oxford Shopping CentreInformation is available online or through the toll-free telephone number (1-866-414-8340) anytime, 24 hours a day. Make sure you have the 15-digit card number and the four-digit security code located on the front of the card. Please note that retailers do not have access to see the remaining balance on your card.


  • 26.  

    Can I use an Oxford Gift Card Plus to buy additional mall gift cards at the shopping centres?

    Yes provided you pay the $1.50 per card(s) that you transfer the value to. We reserve the right to limit your purchasing by this method. We do not accept prepaid credit cards as a form of payment


  • 27.  

    Can I use an Oxford Gift Card Plus to buy gift cards from merchants in the mall?

    There is no guarantee that you will be able to purchase gift cards from merchants in the mall using an Oxford Gift Card Plus. Please contact the specific merchant for their in-store policies.


  • 28.  

    I still have a paper gift certificate. Is it still valid?

    Please visit any of our Guest Services kiosks and we will be happy to redeem the gift certificate for an Oxford Gift Card Plus, free of charge.


  • 29.  

    How do I make a flight or hotel reservations with my Oxford Gift Card Plus?

    To use your Oxford Gift Card to make a flight or hotel reservation you will need to register the gift card by calling 1(866)-414-8340 (number on the back) and selecting option #5 you will be connected with a live American Express agent. Once registered, contact the participating hotels or Porter directly to make the reservation. Alternatively, in the case of hotel stays, you can make the reservation with your own credit card and pay with your gift card at check out. Enjoy Your Stay!


  • 30.  

    I am a business that requires gift cards for corporate gifting. Who do I contact?

    Oxford Gift Card Plus makes a terrific gift for a promotion, giveaway, or just to say thank you to a client. Please contact your local Oxford Shopping Centre Corporate Representative below or complete our Corporate Contact Form.  
    ONTARIO
    Shopping Centre Phone Number Corporate Orders Email
    Square One (905) 270-7771 Leah Walker
    Scarborough Town Centre (416) 296-0296 Dianne Shular
    Yorkdale (416) 256-5079 Leanna Brown
    Upper Canada Mall (905) 895-1961 ext. 232 Melissa Berry
    Hillcrest Mall (905) 883-1400 Mitra Yahyapour
    ALBERTA
    Shopping Centre Phone Number Corporate Orders Email
    Southcentre Mall (403) 225-9100 Brittany Kellough
    Edmonton City Centre (780) 426-8473 Jadie Janowska
    Kingsway Mall (780) 378-6313 Diane Salame
    QUEBEC
    Shopping Centre Phone Number Corporate Orders Email
    Les Promenades Gatineau (819) 568-1158 ext 239 Sabrina Sarrazin-Charon
    Quartier DIX30 (450) 486-1222 ext. 131 Sophie St-Pierre
    Les Galeries de la Capitale (418) 446-1038 Caroline Bouchard
    If your purchase is under $5,000, we recommend you visit one of our Guest Services kiosks at your local Oxford Shopping Centre.


  • 31.  

    How much can I purchase?

    Unlike the limit at our kiosks, corporate purchases are not limited by the amount. However, as part of our agreement with American Express, we are required to provide them with varying levels of information depending on the dollar amount purchased. Please complete our Corporate Contact Form or contact your local shopping centre for more details.


  • 32.  

    What types of payments are accepted for corporate orders?

    There are three methods of payment for corporate orders:
    1. Electronic funds transfer or wire transfer
    2. Certified cheque
    3. Corporate cheque
    NOTE : We do not accept credit cards over the phone as payment for corporate orders.


  • 33.  

    Do I need to pick the order up or can it be shipped?

    This is up to you. Most of our customers prefer to pick up the cards when they are ready. If you do choose the shipping option, additional fees will apply.


  • 34.  

    How long will it take a corporate order to be processed/delivered?

    Typically, a corporate order takes between three to five business days to process and deliver. NOTE : Depending on your method of payment and/or time of year, it can take up to ten (10) business days to complete this process. Please discuss your needs with your contact at your local shopping centre to ensure you receive the cards in a timely manner.


  • 35.  

    What is the limit for purchasing Oxford Gift Card Plus online?

    Our online purchase limit is $1,000. If you wish to purchase more than $1,000 worth of gift cards as an individual, just visit any one of our locations where a Guest Services Representative would be more than happy to assist you. As a corporate buyer wishing to purchase more than the $1,000 online limit, you may do so, up to $5,000, at any one of our locations. Just come in and a Guest Services Representative would be more than happy to help you. Alternatively, you can also fill out our Corporate Contact Form then select the shopping centre you wish to contact and they’ll get back to you within 24 hours.


  • 36.  

    What if I wish to purchase more than $1,000?

    As an individual who wishes to purchase gift cards in excess of the $1,000 online limit, you can visit any one of ourlocations and a Guest Services Representative would be more than happy to assist you.As a corporate buyer wishing to purchase more than the $1,000 online limit, you may do so, up to $5,000, at any one of our locations. Just come in and a Guest Services Representative would be more than happy to help you. Alternatively, you can also fill out our contact form then select the shopping centre you wish to contact and they’ll get back to you within 24 hours.


  • 37.  

    I am a corporation and I wish to purchase more than the $5,000 limit.

    Please fill our Corporate Contact Form and someone from the shopping centre of your choice will be in contact with you. If you don’t know which shopping centre you’d want to select, please choose Oxford Head Office and someone will be in touch with you within one business day.


  • 38.  

    I have more questions about corporate order limits, payment options and terms. 


    Review our FAQs, complete our Corporate Contact Form, email us or call us at 1 (844) 310-6299.


  • 39.  

    How long does it take to deliver an Oxford Gift Card Plus?

    Your order will take three to five business days for delivery. So be sure to order your card with enough time for the event(s).


  • 40.  

    I have had a problem with my order; who can I contact? 


    You can call 1 (844) 310-6299 or email us @ giftcards@oxfordproperties.com


  • 41.  

    Can you ship via courier?

    Yes, once you complete your order form and select courier from your shipping options, we’ll calculate the total cost of shipping and apply it to your payment.  Once your order has been shipped, you’ll receive an email with a tracking number so that you can track your delivery.


  • 42.  

    Can I get a tracking number for my courier shipment?

    Yes, once your order is fulfilled and ships, you’ll receive an email with your tracking info.


  • 43.  

    Where can I send the gift card?

    We can only send the gift card to the address that is tied to the credit card used to process the order.