The most frequently asked question.

I received an Oxford PLUS Gift Card as a gift, do I have to use it at the mall where it was purchased or can I use it at any Oxford location?

You can use the gift card at any of our shopping centers or Oxford locations. For any other questions, please contact customer service at your local mall or email us at: giftcard@oxfordproperties.com

What is the Oxford Gift Card PLUS Program?

Oxford Gift Card PLUS is a prepaid or “stored value” card that can be used to purchase merchandise and services from participating merchants within any one of the Oxford Properties Shopping Centres, Urban Retail Centres, select Fairmont Hotels & Resorts, Park Hyatt Toronto and the InterContinental Toronto Centre. It can also be used to purchase flights on Porter Airlines. Oxford Gift Card PLUS not only makes a more attractive gift than cash, but a more secure one as well, because the value can be replaced if lost or stolen (conditions apply).

What makes the Oxford Gift Card PLUS program different from other gift cards or gift certificates?

Unlike a store gift card or certificate, which will be accepted only by the retailer that issued it, Oxford Gift Card PLUS is accepted at thousands of stores, at Oxford shopping centres across Canada. What makes Oxford Gift Card PLUS even more special is that you can also redeem it at select Fairmont Hotels & Resorts, Park Hyatt Toronto and InterContinental Toronto Centre, as well as on Porter Airlines. Oxford Gift Card PLUS has no customer service fees after purchase, no monthly maintenance fees, no hidden deductions or expiration of funds.

Is Oxford Gift Card PLUS a credit card?

No, Oxford Gift Card PLUS is a prepaid card that you can “load” with various amounts between $10 and $1,000 at the time of purchase. Unlike some gift cards, Oxford Gift Card PLUS has no customer service fees after purchase, no monthly maintenance fees and no hidden deductions.

How much money can I put on an Oxford Gift Card PLUS?

You can purchase an Oxford Gift Card PLUS card in any dollar amount you choose from $10 to $1,000. There is a daily maximum purchase limit of $3,000 per person per day.

Can an Oxford Gift Card PLUS be purchased online?

Yes, you can purchase an Oxford Gift Card PLUS online at www.StoreFrontDirect.com/oxford_personal.

Where can I redeem an Oxford Gift Card PLUS?

Oxford Gift Card PLUS can be used to purchase merchandise and services from participating merchants within any one of the Oxford Properties Shopping Centres, Urban Retail Centres, select Fairmont Hotels & Resorts, Park Hyatt Toronto and InterContinental Toronto Centre. It can also be used to purchase flights on Porter Airlines. For a list of participating retailers, click here.

Locations include:

ONTARIO – Scarborough Town Centre, Scarborough; Upper Canada Mall, Newmarket; Hillcrest Mall, Richmond Hill;

Yorkdale Shopping Centre, Toronto; Square One, Mississauga.

ONTARIO URBAN RETAIL – Richmond-Adelaide Centre, Metrocentre, WaterPark Place, Toronto.

ALBERTA – Southcentre Mall, Calgary; Kingsway Mall, Edmonton.

ALBERTA URBAN RETAIL – Bow Valley Square, Centennial Place, Devon Tower, Millennium Tower, Calgary.

BRITISH COLUMBIA URBAN RETAIL – Marine Building, MNP Tower, Guinness Tower, Oceanic Plaza, Vancouver.

QUEBEC – Les Promenades Gatineau, Gatineau; Les Galeries de la Capitale, Quebec.

TRAVEL – Park Hyatt, InterContinental Toronto Centre, Toronto; Fairmont Resort Chateau Lake Louise, Lake Louise; Fairmont Resort

Jasper Park Lodge, Jasper; Fairmont Resort Ban Springs Hotel, Ban; Fairmont Resort Chateau Whistler, Whistler; Porter Airlines.

NOTE: Merchant acceptance list is subject to change; please check with Guest Services at the property for the most up-to-date version of the list. Oxford Gift Card PLUS can be used anywhere American Express cards are accepted within our centres.

What is your standard shipping option?

When you choose standard shipping, we mail your gift cards to your billing address. Standard shipping costs are included in your order fee. This delivery service is not trackable and will be delivered by Canada Post in 5-10 business days.

Do you have electronic Gift Cards that I can email someone?

Yes. Electronic gift cards can be found at egift.oxfordgiftcardplus.ca

Can Oxford Properties ship or mail an Oxford Gift Card PLUS to someone else at the time of purchase?

Yes. Oxford Properties Group can ship online orders as gifts for friends and family in Canada.

Where do I purchase an Oxford Gift Card PLUS?

There are two ways you can purchase your Oxford Gift Card PLUS.

1] Online, by completing our order form and having the card delivered right to your door.

2] At any of the Oxford Properties Shopping Centres and at most of our Urban Retail Centres. Select shopping centres accept cash, American Express, Visa, Mastercard, Discover, and debit cards as payment. If the purchase is made with a credit card that is not chip-enabled, you will be asked to provide valid government-issued photo identification (health card not accepted).

What fees can I expect with an Oxford Gift Card PLUS?

None. There are no additional fees after purchase, no customer service fees as well as no monthly maintenance fees – as a result, once you have purchased the Oxford Gift Card PLUS, the funds will remain on the card until they are used.

Where can I find the terms and conditions for the Oxford Gift Card PLUS?

When purchasing the Oxford Gift Card PLUS, the terms and conditions are given to the purchaser as part of the transaction. The terms and conditions of the gift card are placed behind the gift card in the packaging. If you require another copy please go to guest services at your closest Oxford Properties Shopping Centre or view it online here.

Can I make a bulk order purchase?

Yes you can, please contact your local Oxford Shopping Centre or our Business Gifting website.

What quantity can I purchase at the Guest Services desk?

Our daily maximum purchase limit per customer transaction is $1,000.

What if I want to purchase more than the daily kiosk limit of $1,000?

For orders and eGift card redemptions exceeding $1,000 per day approval is needed.

I wish to purchase more than $1,000 worth of cards for business purposes. What are the steps?

For orders and eGift card redemptions exceeding $1,000 per day, customers are required to complete a mandatory High Value Transaction Form. The form will be reviewed by our processing bank, People’s Trust Company, to meet AML standards in Canada. This form must be submitted at least three days prior to your purchase. If you refuse to provide the requested information, or are refused by our processing bank, we will be unable to proceed with the transaction. If approved, the order will be released to the person identified on the High Value Transaction form and ID verification is required

Can I cancel or get a refund for the purchase of an Oxford Gift Card PLUS?

Oxford Gift Cards are non-refundable.

Can I buy an Oxford Gift Card PLUS for myself?

Absolutely. The Oxford Plus Gift Card can be a useful tool for managing your budget. You can choose in advance how much you want to spend on shopping or travel, for a specific period, and you do not have to worry about hidden service fees or deductions.

Can Oxford Properties ship or mail an Oxford Gift Card PLUS to someone else at the time of purchase?

Yes. Oxford Properties Group does ship online orders to third party recipients for gifting. The credit card used must be tied to a Canadian address and the billing address must match the credit card address.

When is the Oxford Gift Card PLUS activated?

An Oxford Gift Card Plus is generally active the moment it is purchased; however, in some cases it may take up to four hours for the funds to be activated on the card. If you are having issues with your card, please call American Express at the number on the back of your card.

What if I want to buy something that costs more than the value of the Oxford Gift Card PLUS?

When using your Oxford Gift Card PLUS card to make a purchase that is greater than the amount on the card, the value of your card can be combined with another form of payment. At the discretion of each merchant, the value of your Oxford Gift Card PLUS may also be combined with a credit or debit card when you are making a purchase. If you don’t tell the cashier or merchant the correct balance on the card and try to make a purchase for more than the amount on your card, the transaction will be declined. NOTE: It’s important to keep track of your gift card balance so you do not try to make purchases for more than the amount remaining on the gift card. There are three ways you can keep track of your balance: Check your balance online, call the toll-free number printed on the back of the Oxford Gift Card PLUS any time, or stop by Guest Services at your nearest Oxford Shopping Centre and we will look up your balance.

Can I use my Oxford Gift Card PLUS at more than one merchant?

Yes, if there are sufficient funds remaining on the card.

Can I add more money to the Oxford Gift Card PLUS?

No, but you can always purchase another Oxford Gift Card PLUS online or at any Oxford Properties Shopping Centre.

How long can I use the Oxford Gift Card PLUS?

You can use your Oxford Gift Card PLUS until the funds on the card are reduced to zero. However, if you still have funds available after the “valid thru” date printed on the back, please call the number on the back of your card to obtain a free replacement card or visit Guest Service at the closest Oxford Properties Mall. Your balance will be transferred to a new replacement Oxford Gift Card PLUS. The “valid thru” date is required for merchants that request an expiration date to process transactions.

What happens if I need to return something, I purchased with my Oxford Gift Card PLUS?

Keep your Oxford Gift Card PLUS in case you need to return merchandise for credit. However, it is important to remember that merchandise return and refund policies vary by merchant. If a credit is issued to the cardholder, the credit may not be added to the available funds for up to seven business days depending on the process followed by the vendor. Check your balance regularly online to determine when your card has been credited for the return.

How will I know the original value of my Oxford Gift Card PLUS?

The original value will be indicated on your card at the time of purchase. You can also check online to see the current value on the card. The website can provide a transactional history of your Oxford Gift Card PLUS too.

How can I check the balance on my Oxford Gift Card PLUS?

There are three ways you can keep track of your balance: Check online, call the toll-free number located on the back of the card to make automated balance inquiries or stop by Guest Services at your nearest Oxford Shopping Centre.

Please note that retailers do not have access to see the remaining balance on your card.

Can I use an Oxford Gift Card PLUS to buy additional mall gift cards at the shopping centres?

Yes, but we reserve the right to limit your purchasing by this method. We do not accept prepaid credit cards as a form of payment.

Can I use an Oxford Gift Card PLUS to buy gift cards from merchants in the mall?

There is no guarantee that you will be able to purchase gift cards from merchants in the mall using an Oxford Gift Card PLUS. Please contact the specific merchant for their in-store policies.

I still have a paper gift certificate. Is it still valid?

Please visit any of our Guest Services kiosks and we will be happy to redeem the gift certificate for an Oxford Gift Card PLUS, free of charge.

How do I make a flight or hotel reservations with my Oxford Gift Card PLUS?

Contact the participating hotels or Porter directly to make the reservation. Alternatively, in the case of hotel stays, you can make the reservation with your own credit card and pay with your gift card at check out. Enjoy Your Stay!

I am a business that requires gift cards for corporate gifting. Who do I contact?

Oxford Gift Card PLUS makes a terrific gift for a promotion, giveaway, or just to say thank you to a client. Please contact your local Oxford Shopping Centre Corporate Representative below

ONTARIO
Property Phone Number Corporate Orders Email
Square One (905) 272-6272 Madeena Mino
Scarborough Town Centre (416) 296-0296 Karen Calibuso
Yorkdale (416) 256-5079 Melissa Camara
Upper Canada Mall (905) 895-1961 ext. 232 Mitra Yahyapour
Hillcrest Mall (905) 883-1400 Mitra Yahyapour
ALBERTA
Southcentre Mall (403) 271-7670  Milo Whitehead
Kingsway Mall (780) 378-6318 Danielle Goudreau
QUEBEC
Les Promenades Gatineau (819) 568-1158 poste 224 Amir Nazaire
Quartier DIX30 (514) 968-2884 Amelie Chesnay
Les Galeries de la Capitale (418) 627-5800 Claudine LeRue
URBAN RETAIL
Toronto
WaterPark Place Greg Dunford gdunford@oxfordproperties.com
Richmond Adelaide Centre Dan Rossi DRossi@oxfordproperties.com
Thomas Chesterfield Tchesterfield@oxfordproperties.com
Metrocentre Sandra Khozam SKhozam@oxfordproperties.com
Calgary
Bow Valley Square Roland Mueller RMueller@oxfordproperties.com
Centennial Place Corey Paradis cparadis@oxfordproperties.com

How much can I purchase?

There is a $25,000 limit on corporate purchases after you have been approved for your corporate account. However individual recipients cannot receive more than $1,000.

What types of payments are accepted for corporate orders?

There are two methods of payment for corporate orders:

– Electronic funds transfer

– Certified cheque

Do I need to pick the order up or can it be shipped?

This is up to you. Most of our customers prefer to pick up the cards when they are ready. If you do choose the shipping option, additional fees will apply.

How long will it take a corporate order to be processed/delivered?

Typically, a corporate order takes between three to five business days to process and deliver. NOTE : Depending on your method of payment and/or time of year, it can take up to ten (10) business days to complete this process. Please discuss your needs with your contact at your local shopping centre to ensure you receive the cards in a timely manner.

What is the limit for purchasing Oxford Gift Card PLUS online?

Our online purchase limit for individuals is $1000. If you wish to purchase more than $1000 worth of gift cards as an individual, approval is needed.

What if I wish to purchase more than $1000 online?

For orders and eGift card redemptions exceeding $1,000 per day, customers are required to complete a mandatory High Value Transaction Form.

I am a corporation and I wish to purchase more than the $1,000 limit.

For orders and eGift card redemptions exceeding $1,000 per day, customers are required to complete a mandatory High Value Transaction Form.

I have more questions about corporate order limits, payment options and terms.

Email us at ccsupport@oxfordproperties.comor call us at 1 (416) 865-3100.

How long does it take to deliver an Oxford Gift Card PLUS?

If you choose to have your order delivered by Courier, it will arrive in 2-3 business days. If the standard shipment option is chosen, your order will be delivered in 5-10 business days. Be sure to order your gift card[s] with enough time for delivery.

I have had a problem with my order; who can I contact?

Email us at ccsupport@oxfordproperties.com or call us at 1 (416) 865-3100.

Can you ship via courier?

Yes, once you complete your order form and select courier from your shipping options, we’ll calculate the total cost of shipping and apply it to your payment. Once your order has been shipped, you’ll receive an email with a tracking number so that you can track your delivery.

Can I get a tracking number for my courier shipment?

Yes, once your order is fulfilled and ships, you’ll receive an email with your tracking info.

Where can I send the gift card?

We ship gift cards to any Canadian addresses (excluding PO Boxes). Unfortunately we do not ship gift cards outside of Canada nor accept payment from out of country.

Why was my online order declined/why did my online order fail?

Check all information entered. Ensure the billing name and address are the same as your credit card name and address. If further assistance is required, please email us at ccsupport@oxfordproperties.com.

Can I use a pre-paid credit card to purchase an Oxford Gift Card online or in-person?

No. Pre-paid cards are not an accepted form of payment with the exception of KOHO financial cards.

What is the maximum amount in gift cards I can purchase at the Guest Services desk?

Our daily maximum purchase limit per customer transaction is $3,000. For orders and eGift card redemptions exceeding $3,000 per day, approval is needed. For assistance, please contact your local shopping Centre Guest Experience team or email giftcards@oxfordproperties.com for further details.

Do Oxford Gift Cards Expire?

No, Oxford Gift Card funds do not expire. If you exceed the expiration date on the back of the card, please stop by Guest Services at your nearest Oxford Shopping Centre and they will transfer the funds over to a new card for you.

What is an Oxford eGift Card?

An Oxford eGift Card can be purchased online for yourself or as a gift for someone special. The code holds a set value that can then be redeemed at one of our Oxford shopping centers or Oxford office towers for an Oxford Gift Card PLUS (physical gift card) which can then be used in most retailers across our shopping centers/ Oxford office towers.

How do I redeem an Oxford eGift Card?

An Oxford eGift Card must be redeemed in an Oxford shopping centre/ Oxford office towers for a physical gift card in order to make a purchase at an Oxford retailer. The Oxford eGift Card can be redeemed at Guest Services or at one of our Gift Card Vending Machines. You can print out your Oxford eGift Card or bring it on your mobile device.

Can I use an Oxford eGift Card in a retailer?

No. Oxford eGift Cards need to be redeemed at Guest Services or one of our Gift Card Vending Machines in one of our Oxford shopping centers or Oxford office towers for a physical gift card to transact at a retailer.

Is there a maximum amount of eGift cards I can redeem for a physical card?

You can redeem up to a maximum of $3,000 in eGift cards per day.

I'm giving an eGift Card as a gift -- can I add a photo and a personal message?

Yes, you can. Special occasions become even more memorable when you type a personal note and

upload a photo or video to accompany your Oxford eGift Card.

Can someone else use my Oxford eGift Card?

Yes, simply have the Oxford eGift Card sent directly to someone else’s email at the time of purchase. Or re-gift it to someone else by forwarding the email you received. Alternatively, you print the Oxford eGift Card and give it to someone else. Please note: Oxford eGift Cards can only be redeemed one time.

What are my options for shipping my order?

If you purchase your physical gift cards online for delivery, you have the choice between Canada Post and courier.

Canada Post: Delivery 5-10 business days. Orders received after Friday 1:00 p.m. EST will be shipped on Monday. No Tracking available

Courier: Delivery 3-5 business days. Orders received after Friday 1:00 p.m. EST will be shipped on Monday. Package tracking available

Can I get an Oxford Gift Card PLUS mailed to a someone else?

Yes. Oxford Properties Group does ship online orders to recipients that are not the purchaser, for gifting. The credit card used must be tied to a Canadian address and the billing address must match the credit card address.

The package will include paperwork with the recipient’s name, sender’s name, your personalized message, and the Gift Card amount.

Can I add on any additional products to my online order?

Yes! You can make your gift extra special and personalize your gift card(s) with an occasion message. These card designs have a surcharge of $2.95. You can also add on a gift box for $3.95

What is Group eGift?

Group gifting is just like “chipping in”—sharing the cost of a gift with friends or family instead of paying for the entire gift yourself. Collected contributions are pooled together and the gift recipient receives an Oxford eGift Card for the total value of all contributions.

What happens if we don’t collect enough money to reach our goal? Or we collect too much?

This is not a problem! Regardless of whether you reached, exceeded, or fell short of your goal, therecipient will receive an Oxford eGift Card for the total amount collected.

How do I keep track of the goal amount for a group gift that I organize?

As each invitee contributes to the group gift, the notification email we send will indicate the goal, along with the current amount contributed. At any time, you can visit your Group Gift Management screen to track contributions.

I started a group gift. How do I know when the people I invited make their contributions?

We will send an email each time an invitee contributes to the group gift. A notification will also be displayed on your Group Gift Management screen.

Is there a limit on how many people can contribute to a gift card?

There is no defined limit on how many people can contribute to a group gift. However, total contributions to each group gift are limited to $3,000.

How do I invite people to contribute to the group gift?

All of this can be done by logging into your Group Gift Account and navigating to the Group Gift Management page. You can invite people through email, text, social media or via a sharable link. A link to access this page is included in each reminder email.

Will the gift be kept a secret from the recipient?

Yes. The recipient will not receive a notification about the gift until the time that you have selected for delivery. At that time, they will receive an email or SMS inviting them to view the page where they will see the total gift along with personalized messages, videos, and pictures from the contributors.

How can I make changes to the group gift information?

You can make changes to the group gift information by logging into your Group Gift Account and navigate to the Group Gift Management page. A link to access this page is included in each reminder email.

How will I know if the recipient has claimed the gift for a group gift that I organize?

We will send an email notification when the recipient claims the group gift. We will also send a notification if the recipient has not claimed the gift after a period of time. Should that occur, you will begiven the chance to send a reminder email to the recipient.

Who can view the amount of each contribution?

Only the gift organizer sees the amount of each contribution. The gift recipient and their friends will only see the total amount of the Oxford eGift Card, even when more than one friend has contributed.

As the delivery date approaches, what can I do if the goal has not been reached for a gift that I organized?

You will be sent periodic reminders via email as the delivery date for the group gift approaches. The reminders will include the goal amount and the amount contributed to the gift as of that date. If you feel that the goal will not be met, you can invite more friends to contribute, send reminders to invitees who have not yet contributed, or even extend the delivery date. All of this can be done by logging into your Group Gift Account and navigating to the Group Gift Management page. A link to access this page is included in each reminder email.

How can I purchase Oxford Gift Cards in bulk for my company?

Purchase Oxford Gift Cards in bulk for your business or organization online. Once you apply for an account, we will notify you if you are approved. You will then have access to place bulk orders.

We have various ordering options to best suit your needs, plus you can select between eGift Cards or physical cards.

Placing a large order?

                                       Upload a spreadsheet and we will deliver your eGift cards by email, text or mail physical cards directly to the recipients.

Placing a smaller order?

                                       Enter each recipient’s details individually and we email, text eGift cards or mail physical cards directly to the recipients.

Looking for bulk Gift cards to distribute later?

                                       Select quantity and we will mail the physical cards directly to you. Or download digital eGift card links which you can then send to anyone, at any time.

What payment options are available?

Corporate orders can be paid for by EFT

Is there a limit to purchasing through a corporate account?

There is a $25,000 limit on corporate purchases after you have been approved for your corporate account. Each recipient can only be gifted a maximum of $3,000. Please contact egift@oxfordgiftcardplus.ca if you wish to purchase a higher amount.

How long will it take a corporate order to be processed/delivered?

Corporate orders will take up to 3 business days for approval once payment has been received. Once approved, physical cards will be processed for shipment, and eGift codes can be sent immediately.

One of my employees didn’t receive their eGift Card. How can I get it resent to them?

Corporate orders are emailed to the recipient within hours and up to 24 hours of your purchase or scheduled for delivery on a specific date you choose.

 If you need your Corporate order resent, please contact egift@oxfordgiftcardplus.ca with your Order Number (e.g., OCN123456) for resolution.

Can I still use my Quartier DIX30 Oxford Gift Card?

Yes! You can still use your gift card at participating Quartier DIX30 retailers until January 15, 2024.

Can I use my Quartier DIX30 at other Oxford Properties Shopping Malls?

Yes, the Quartier DIX30 branded gift cards can be used at any of the Oxford Shopping Malls. For a list of all Oxford Properties Shopping Malls, click here.

I would like to purchase a Quartier DIX30 Gift Card, can I still do this online?

Quartier DIX30 cards can no longer be purchased online. Please visit a gift card kiosk in mall to purchase your card. This service will be available until September 14, 2022. Please note that Oxford Gift Cards will only be accepted at Quartier DIX30 retailers until January 15, 2024.

I have an eGift Code for a Quartier DIX30 card, how do I redeem it for a physical gift card?

Please visit a gift card kiosk in mall to redeem your eGift code. This service will be available until January 15, 2023. Please note that Oxford Gift Cards will only be accepted at Quartier DIX30 retailers until January 15, 2024.

I don’t live near another Oxford Properties Shopping Mall, can I exchange my Quartier Dix30 for cash?

No, all Oxford Properties Gift Cards are non-refundable and non-exchangeable.

Still need help? Contact Us. 

 

The easiest and fastest way to get assistance is to call Support Hours Monday to Friday: 7:00am – 10:00pm ET

Weekends: 9:00am to 5:00pm

National Holidays: Limited Support

For B2B inquiries, please contact egift@oxfordgiftcardplus.ca

Tips for Safeguard and Protection

 

Protect your Oxford eGift Cards like cash.

We strongly recommend that you apply the same level of security precautions for your Oxford eGift Cards as you do to protect your physical wallet, cash and credit cards. If you elect to print your gift card, keep it in your possession at all times.

Never give your Oxford eGift Card number over the phone or online, especially to someone you don’t know and trust.

Protect yourself from Unauthorized Use. Unauthorized use can occur from someone you know — or someone you don’t.
Your account and password credentials should be safeguarded and protected at all times.
If you use a shared computer, extra precautions should be taken.

If you opt to print your Oxford eGift Card, please guard it closely at all times. If you purchased a physical gift card, the same type of safeguard vigilance applies.